Rewrite with AI
A one-click button that turns rough notes into clear, polished wording - right on the text fields where your team writes, with a monthly usage cap.
Writing clear support content takes time. Rewrite with AI puts a one-click button next to the text fields where admins write - it takes what you've typed and rewrites it into clearer, better wording. Same meaning, same facts - better phrasing.
You'll find it on:
- Knowledge articles - turn bullet points into a clear, structured explanation.
- Announcements - tighten a draft into something concise and skimmable.
- Incident replies - polish a quick note into a professional response.
How it works
Click ✨ Rewrite with AI under the field. The assistant rewrites your text and shows it in a preview - nothing changes until you click "Use this" (or "Discard" to keep your original). It's context-aware:
| Where | What you get |
|---|---|
| Announcement | Concise and skimmable |
| Knowledge article | A clear, well-structured explanation for end users |
| Incident reply | Polished, professional and on topic |
It uses your workspace profile (your sector, tone and description) and answers in the same language you wrote in - type Dutch, get Dutch; type English, get English. It never invents facts, names or numbers you didn't write.
Who can use it: admins and owners only - they're the ones authoring articles and announcements. Agents and members don't see the button.
Usage limit
To keep AI costs predictable, each workspace gets a monthly cap on Rewrite-with-AI uses (100 per month by default). The button shows how many rewrites are left this month, and once the cap is reached it's simply disabled with a note that it resets next month - no error, nothing to chase up. The count resets automatically at the start of each month.
Good to know
- Preview-first. Your text is never overwritten until you accept the suggestion.
- No silent changes. Rewrite only happens when you click, on the field you choose.
- In the app, not the widgets. This is an authoring aid for your team; the public chat widget has its own behavior.
AI assistant
A streaming chat assistant grounded in your knowledge base and announcements - it answers with sources, looks up your cases and files new ones after you confirm.
Service announcements
Workspace-wide notices for planned maintenance and outages - with priority levels, pinning, and publish/expiry windows.