Your account
Manage your profile, set your language and control push notification preferences.
Your profile (/profile) is where you manage your personal settings. It's
available to every user, regardless of role.
Profile
- Display name - the name shown next to your comments and case activity. Keep it recognisable for colleagues.
- Password - change it at any time by entering and confirming a new one.
Language
Choose between English and Dutch. This sets the language of the whole interface - labels, statuses, dates and notifications. You can also switch from the top bar at any time.
Push notification preferences
- Push notifications - enable or disable push on your device.
- Enabling registers your current device (your browser or phone may ask for permission).
- Disabling stops push to your devices.
- In-app notifications keep working regardless of this choice - you'll always see updates on the Notifications screen.
Push is per device. If you use the platform on several devices - web, Android, iOS - enable push on each device where you want alerts. Signing out stops push on that device.
Who can do what
Everyone manages their own profile and notification preferences.
| Action | Member | Agent | Admin | Owner |
|---|---|---|---|---|
| Edit display name | ✓ | ✓ | ✓ | ✓ |
| Change password | ✓ | ✓ | ✓ | ✓ |
| Set language | ✓ | ✓ | ✓ | ✓ |
| Push notifications on/off | ✓ | ✓ | ✓ | ✓ |