Your account

Your details, language and theme, and how to change your password - all on the Settings page.

Your account lives at the top of the Settings page (/settings), above the configuration groups. Everyone sees this part, regardless of role.

The rest of the Settings page - the configuration cards below your account - is covered in Navigation & settings.

Your details

The Account card shows who you are in the current workspace:

Name - the name shown next to your comments and case activity.
Email - the address you sign in with and receive notifications on.
Role - your role in this workspace. It can differ per workspace.
Workspace - which workspace you're currently working in.

These are set by an administrator, not by you. To change your name or email, ask an Admin or Owner (see Administration). Your role can only be changed by someone above you in the role order.

Preferences

The Preferences card holds the two choices that are yours alone:

Language - switch between English and Dutch. This changes the whole interface: labels, statuses, dates and notifications. The language switch in the top bar does exactly the same thing.
Appearance - light or dark. Follows your device by default.

Both are remembered on that device.

Changing your password

Use the Change password card:

Enter your current password.
Enter and confirm your new password.
Submit. You stay signed in.

If you were given a temporary password by an administrator, change it here as soon as you sign in. Temporary passwords are shown to the admin who created them and are meant to be replaced immediately.

Forgotten your password entirely? An Admin or Owner can issue you a new temporary one - they can't see your old password, only replace it.

Notifications

You'll receive in-app notifications on the Notifications screen automatically, and push notifications on the devices where you've allowed them.

Push is granted per device, by the browser or phone itself:

On the web, your browser asks for permission the first time.
On the Android and iOS apps, the device registers when you sign in.
Signing out stops push on that device.
In-app notifications keep working either way - they never depend on push permission.

Push is per device. If you use the platform on several devices - web, a till, a phone - allow notifications on each device where you want alerts.

Signing out

The Sign out button sits at the bottom of the Settings page. Signing out clears your session on that device and stops push notifications to it.

Who can do what

Action	Member	Agent	Admin	Owner
See your account details	✓	✓	✓	✓
Change your password	✓	✓	✓	✓
Set language and appearance	✓	✓	✓	✓
Sign out	✓	✓	✓	✓
Change someone's name, email or role			✓	✓