Module
Support: incidents, SLA & knowledge
A complete service desk: tickets, SLAs, workflows and a knowledge base that feeds the AI.
Features
Everything in this module
Real screens - on the right device, for your customer or your team.
For your team · Mobile & desktop
Incident management
Statuses, priority, assignment and a change history.
For your team · Desktop
SLA policies
Response and resolution targets, with escalation and at-risk flags.
For your team · Desktop
Knowledge base
Write articles; they feed the AI and the public KB.
For your team · Desktop
Document → knowledge base
Upload a PDF; the AI restructures it into clean draft articles.
For your team · Desktop
Announcements
Post notices the assistant can also surface.
For your team · Desktop
Team, roles & invitations
Four roles, category-scoped agents and secure invites.
And also
Public tracking page
The reporter follows the status to resolution - no account.
For your customer · Mobile
Pairs with the rest
Every module shares the same AI, customers and brand.