Support: incidents, SLA & knowledge
A complete service desk: tickets, SLAs, workflows and a knowledge base that feeds the AI.
Everything in this module
For your customer or for your team, on the phone or at a screen — here is what it does.
Incident management
Statuses, priority, assignment and a change history.
For your teamMobile & desktop
SLA policies
Response and resolution targets, with escalation and at-risk flags.
For your teamDesktop
Knowledge base
Write articles; they feed the AI and the public KB.
For your teamDesktop
Document → knowledge base
Upload a PDF; the AI restructures it into clean draft articles.
For your teamDesktop
Public tracking page
The reporter follows the status to resolution - no account.
For your customerMobile
Announcements
Post notices the assistant can also surface.
For your teamDesktop
Team, roles & invitations
Four roles, category-scoped agents and secure invites.
For your teamDesktop
This is one module of 12.
Every module runs on the same login, the same customers and the same AI — the next piece is already there the moment you want it.
See it working with your own data.
Twenty minutes, pointed at your business. You see your own prices, your own menu or your own shelves in it — not a generic tour.